Skip to main content

QBE unveils dynamic new underwriting structure to provide compelling product offering to customers and brokers

By Sandra Villanueva
Senior Media Relations Manager

QBE European Operations, the business insurance specialist, today announces a dynamic new underwriting structure to put customers at the heart of its business and harness its capabilities and talents in the next stage of its strategic development.

With effect from 1st July 2017, QBE will combine its underwriting divisions into one business to form a single underwriting entity, under the leadership of Sam Harrison, Managing Director, Insurance. This will be supported by a central market management proposition, which will focus on customer and broker engagement.

These changes are intended to harness the capabilities of all the talent across the organisation, provide a more compelling product offering and a greater level of uniformity in how QBE engages with customers and brokers, while providing a better platform for profitable growth.

In parallel, QBE will establish a global Sales Excellence Practice, under the direction of David Hall, Global Director of Sales Excellence, which will focus on delivering customer-led multi-line programmes across QBE Insurance Group’s specialty and corporate lines. As part of his role, David will chair a newly established European Client Advisory Group to shape market leading risk transfer solutions, enhance customer experience and sales excellence for key sectors such as Construction, Oil and Gas, Rail and Infrastructure, Financial Institutions, Transportation and Professional Services.

These moves reflect QBE’s commitment to enhancing its capability to provide quality and integrated solutions to its customers and brokers. An added benefit is that it provides a “Brexit friendly” structure. An announcement about the European Union jurisdiction from which QBE will implement its plans to ensure continuity of service in Continental Europe will follow in due course.

Richard Pryce, CEO QBE European Operations commented:

“We see these changes as a natural and positive evolution for our business. We are harnessing our significant underwriting and product capabilities to enable us to offer enhanced experiences for all our customers and brokers.”


For further information contact:

Sandra Villanueva, Corporate Communications, QBE, 020 7105 5284

About QBE
QBE European Operations is part of QBE Insurance Group, one of the world’s leading international insurers and reinsurers and Standard & Poor’s A+ rated. Listed on the Australian Securities Exchange, QBE’s gross written premium for the year ended 31 December 2016, was US$14.3 billion

As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large client base.

We understand the crucial role that effective risk management plays in all organisations and work hard to understand our clients’ businesses so that we offer insurance solutions that meet their needs – from complex programmes to simpler e-trading solutions – and support them in minimising their risk exposures. Our expert risk management and rehabilitation practitioners focus on helping clients improve their risk management so that they may benefit from a reduction in claims frequency and costs.

QBE unveils dynamic new underwriting structure to provide compelling product offering to customers and brokers